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Refunds and Cancellations

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The short version

Changed your mind? If you haven't opened or downloaded any files, you can cancel within 14 days for a full refund. Once a download has started, we don't offer change-of-mind refunds, because digital files can't be returned. Your legal rights are not affected: if files are faulty, incomplete or not as described, we'll correct or replace them, and if we can't, we'll refund you. Customers in Australia also have rights under the Australian Consumer Law that we can't exclude.

The rest of this page explains the details for each set and service. It forms part of our Terms of Sale.

Study Set and Complete Set

Before you open or download any file. You can cancel within 14 days of your purchase and we'll refund you in full. This applies to every customer, consumer or business.

After a download has started. We don't offer change-of-mind refunds, because digital files can't be returned. If you're a consumer in the UK or the EU, this applies only if you asked us to make the files available straight away, confirmed that you understood you'd lose your right to cancel, and we recorded both in your order confirmation. If any of that is missing, you keep your full 14-day right to cancel, and you pay nothing for files already supplied.

Moving up from a Study Set. If you buy the Complete or Studio Set of the same design within 12 months, we credit 100% of the Study Set price toward it.

Studio Set

A Studio Set combines files with a service: support from the studio for modifications and questions.

  • The files follow the Study Set and Complete Set rules above.
  • The support can be canceled within 14 days of your contract for a full refund of its share of the price, which is the difference between the Studio Set and Complete Set prices for that design. If you asked us to start work within those 14 days, we deduct a proportionate amount for the work done up to your notice.
  • After 14 days, change-of-mind refunds for the support end, but your question-and-answer hours stay available for the full 12 months.

Plan modifications, custom design and 3D visualization

These are services, agreed in a written quote or proposal with a deposit and stage payments.

  • Within 14 days of the contract, as a consumer, you can cancel for a full refund. If you asked us to start work within that period, you pay a proportionate amount for the work done up to your notice, and we refund the rest.
  • After 14 days, you can still end the contract at any time by email. You pay for stages already delivered and for work in progress up to your notice, and we refund anything you've paid for work we haven't started.
  • Once a service has been fully performed, the 14-day right ends, provided you acknowledged this when you asked us to start.

If something is wrong

If files are faulty, incomplete or not as described, tell us as soon as you notice. We'll correct or replace them. If we can't, or can't do it within a reasonable time, we'll refund you in full or in part, depending on the problem.

If a service isn't carried out with reasonable care and skill, we'll perform that part again. If we can't, we'll refund what you paid for it. In Australia, if a service has a major failure, you can choose a refund.

Business buyers

Our 14-day policy for unopened files applies to businesses too. Beyond that, the statutory cancellation rights for consumers don't apply to business purchases, and your quote and our Terms of Sale govern. Developer licenses follow the terms in their quote.

How to ask for a refund

  • To cancel, use our cancellation page, or email us a clear statement that you're canceling.
  • For anything else, email jovancadart@gmail.com with your invoice number and a short description of the problem.

We reply within 2 business days (Central European Time).

How and when you're refunded

  • We refund you within 14 days of receiving your cancellation notice, or of agreeing on a refund with you.
  • We use the payment method you paid with, unless you agree to another, and we don't charge a fee for the refund.
  • We refund in US dollars, the currency of your invoice. If your bank converted your payment, the amount in your own currency may differ slightly because of exchange rates we don't control.

Payment disputes

If something has gone wrong, please contact us before you dispute a payment with your bank; we can usually put it right faster. This doesn't affect your right to dispute a payment.